Don’t worry; it happens to all of us. When people buy lingerie via online shops, they sometimes get the wrong color, size, and style than the one that they were expecting. First off, don’t panic. There are still ways to either get the right item that you want or better yet: getting your money back.
When you have just found out that the seller sent you the wrong item, the first thing that you need to do is to keep calm. Don’t panic just yet! These things can be fixed as long as you follow certain important steps!
Contact the Seller ASAP
This is one of the most critical things that you need to do when you have found out that you got the wrong item. Contact the lingerie seller immediately. As long as it’s within business hours, don’t wait for the next day; you need to contact them immediately so that it can be addressed the soonest.
Coordinate with the Seller
Once confirmed that a wrong item was sent, coordinate with the seller on what must be done. At this point, it is imperative that you have to reread the terms and policies of the online shop regarding this matter. If the seller does not accept cash refunds, then tell them to replace the wrong order with the correct one as soon as they can. If ever the item that you want is not currently in stock, you have every right as a customer to demand a refund.
Note: Don’t forget to ship back the wrong item back to them if they’re willing to give you a cash refund.
Read the Seller’s Buying Terms and Conditions
You should make this a habit before filling up the order form in the first place. Reread the buying terms and conditions to see if there are loopholes and to see if a possible solution can be reached that doesn’t violate the seller’s stipulations. Once you have reread them thoroughly, that would be the right time to talk to the seller again in order to negotiate a final deal about the issue.
Getting an Imitation
There are cases that you have the item but you found out that it’s actually an imitation. As a buyer, you have every right to demand your money back. Getting tricked into buying low-quality lingerie is a deplorable situation as knockoffs typically do not last long owing to the fact that they’re made from sub-par materials. In a scenario like this, you have every right to complain to the seller and return the item that was sent to you.
If the following options above don’t help, you have no choice but to choose a different item. Go to the website where you got your item and look for possible replacements for your order. If the seller is extremely stubborn enough to meet your requests and demands, file a complaint and report the seller.